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Frequently Asked Questions

Good to know.

A few of the questions we get most often about our towels, materials, studio, and production process.

Yes, everything we print is laundry safe and can be washed with your whites. Our colors will not run, they will just fade over time if you wash often.

Our ink manufacturer recommends cold water wash to keep the colors bright, but our clients tell us all the time that they wash our towels in hot water without a problem.

If anything gets stained, we recommend that you soak the towel in a non-chlorine bleach, like Oxy-clean. Do not use regular bleach.

Expect some shrinkage, approximately 5–15%, on any of our natural fiber products.

Though all our printing is done in Albuquerque, our cotton flour sack dish towels come from an ISO 9001:2008 certified manufacturer in Pakistan.

We are proud to partner with this facility, which is committed to environmentally friendly production processes and treating their employees well. They pay top wage and provide a safe and upscale work environment for their team members, along with ongoing learning, development, and growth opportunities.

We have tried numerous times to source towels that have the same feel and absorbency domestically, but unfortunately, we have found that the towels we use are no longer milled in the USA.

We do not share our sources for our materials.

We use water-based, eco-friendly inks exclusively — no plastisol. This means we avoid solvents for cleanup.

Many people ask us for our ink source. We don't share this information with the public, but we recommend looking online for various resources. Most anything can be sourced online!

No, not really. We rarely do custom designs for individuals, for a wedding, for example, and we never print other people’s artwork or logos.

We occasionally do custom work for our wholesale clients who have a track record selling with us and have reached a certain level of sales.

Yes! Our flagship brick & mortar store is in Albuquerque, New Mexico, where we do all our production.

We also have an online store that you can access through this website. Pretty much everything we sell in our store is online.

For store hours, refer to our website as they change throughout the year.

We offer a “Behind the Scenes” look into our production process twice a year. We also offer at least one workshop each summer. Look at our Events page for details.

For private tours for groups larger than 10 people, contact us by email at keiandmolly@gmail.com with your interest.

We are committed to creating good jobs for immigrants and refugees in our community.

We work with Lutheran Family Services, a refugee resettlement program in Albuquerque, to find new printers when needed. We also keep any resumes we receive from people interested in joining our team.