Due to the rise in mail theft, please make sure that your package is being delivered to a safe and secure location, as we are not responsible for stolen packages. Package theft is not covered with shipping insurance and we may not replace an order at our expense. Due to the recent increase in theft of our packages, we have set a limit of replacing orders up to $50 only, at our discretion. If you do have a package stolen from your porch, please contact your local USPS office to make sure the delivery coordinates match your address and file a mail theft report.
All our packages are mailed using the United States Postal Service. Packages under a pound will ship First Class while packages over 16 oz will ship Priority Post. If you require a different way of mailing or would like additional insurance, please let us know. For international shipments, you are responsible for any additional customs charges such as VAT (please do not ask us to mark your form as a gift or change the declared price on the customs forms).
Domestic purchases should arrive within two weeks, while international shipments may take longer. If an order doesn't arrive within 30 days of sending (barring delays due to extraordinary weather), please let us know.
If you have any other questions, please email us at firstname.lastname@example.org.