Please make sure that your package is being delivered to a safe and secure location, as package theft is not covered with shipping insurance.
Due to the recent increase in theft of our packages, we have set a limit of replacing orders up to $100 only, at our discretion. If you do have a package stolen from your porch, please contact your local USPS or UPS office FIRST and file a report before contacting us.
Our packages are mailed using the United States Postal Service or UPS. USPS packages under a pound will ship First Class while packages over 16 oz will ship Priority Post.
For international shipments, you are responsible for any additional customs charges such as VAT (please do not ask us to mark your form as a gift or change the declared price on the customs forms).
Domestic purchases should arrive within two weeks, while international shipments may take longer. If an order doesn't arrive within 30 days of sending (barring delays due to extraordinary weather), please let us know.
If you have any other questions, please email us at firstname.lastname@example.org.